Welcome to our FAQ page, where we answer your questions about our coastal lifestyle products and services. Whether you’re prepping for surf season or just refreshing your beach wardrobe, we’re here to help make your experience as smooth as glassy morning surf.
About Our Products
What types of products does Ocean Outfit Shop specialize in?
We specialize in all things coastal lifestyle! Our curated collection includes:
- Surf and swimwear (boardshorts, rashguards, wetsuits)
- Beach accessories (hats, sandals, shark deterrents)
- Coastal apparel (dresses, jackets, pants)
- Ocean gear (boogie boards, beach bags)
Are your products eco-friendly?
Absolutely! We’re passionate about protecting the oceans we love. Many of our products come from sustainable sources, and we’re always looking to expand our eco-conscious options. Look for our special “Pura Vida” and sustainable collections.
Do you carry products for both men and women?
Yes! Our collection includes dedicated Men’s and Women’s sections, plus unisex items perfect for all beach lovers. From men’s wetsuits to beach dresses, we’ve got your coastal wardrobe covered.
Shipping & Delivery
Where do you ship to?
We ship globally to fellow ocean lovers! Currently, we deliver to most countries except for some locations in Asia and certain remote areas. If you’re unsure whether we ship to your coastal paradise, just email us at [email protected].
What are my shipping options?
We offer two great options to get your ocean essentials to you:
Standard Shipping ($12.95 flat rate):
– Processed in 1-2 business days
– Delivered via DHL or FedEx
– Arrives in 10-15 days after dispatch
Perfect when you need your gear with a bit more urgency!
– Processed in 1-2 business days
– Delivered via DHL or FedEx
– Arrives in 10-15 days after dispatch
Perfect when you need your gear with a bit more urgency!
Free Shipping (orders over $50):
– Processed in 1-2 business days
– Delivered via EMS
– Arrives in 15-25 days after dispatch
Great for stocking up on beach essentials!
– Processed in 1-2 business days
– Delivered via EMS
– Arrives in 15-25 days after dispatch
Great for stocking up on beach essentials!
How long does order processing take?
We’re as quick as a shorebreak! All orders are processed within 1-2 business days before being handed off to our shipping carriers. You’ll receive tracking information once your order is on its way.
Payments & Orders
What payment methods do you accept?
We make checkout as smooth as glassy morning surf with these payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information, and we never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Returns & Exchanges
What’s your return policy?
We believe in keeping things as easy as a beach sunset. If your gear doesn’t fit quite right or isn’t what you expected:
- You have 15 days from delivery to initiate a return
- Items must be unused and in original condition with tags attached
- Original shipping costs are non-refundable
How do I initiate a return?
Just email us at [email protected] within 15 days of receiving your order. Include your order number and the items you’d like to return, and we’ll guide you through the simple process.
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 3-5 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.
Contact & Support
How can I contact customer service?
We’re here to help with any questions about your coastal essentials! You can reach us at:
We typically respond to all inquiries within 24-48 hours.
Do you offer gift wrapping or special packaging?
While we don’t currently offer traditional gift wrapping, all our orders are packaged with care in ocean-inspired packaging that makes any purchase feel special. For special requests, feel free to contact us before placing your order!
The ocean is calling – and we’re here to make sure you’re dressed for the occasion!
Have a question we didn’t answer? Just email us at [email protected]
Have a question we didn’t answer? Just email us at [email protected]