Welcome to Ocean Outfit Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our coastal-inspired products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, though we currently cannot ship to certain Asian countries and remote areas. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of Ocean Outfit Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

  • Engage in fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Disrupt the functionality of our website
  • Use our content for commercial purposes without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in our product descriptions, images, and pricing. However, slight variations may occur, and we reserve the right to correct any errors. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue items at any time. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Special Considerations

Some products have special handling requirements:

  • Boogie Boards: Due to size and shipping constraints, these are non-returnable
  • SharkBanz & Swimwear: For hygiene reasons, these items cannot be returned unless defective

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We will send an order confirmation email, but this does not guarantee acceptance. We reserve the right to refuse any order for any reason.

3.2 Pricing and Payment

All prices are in USD. We accept Visa, MasterCard, JCB, and PayPal. You agree to provide current, complete payment information and authorize us to charge your selected payment method.

3.3 Shipping and Handling

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and not guaranteed.

3.4 International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our prices or shipping costs.

4. Returns and Exchanges

4.1 Return Policy

We accept returns within 15 days of delivery for most items. To be eligible:

  • Items must be unworn, unwashed, with original tags and packaging
  • You must contact us at [email protected] for return authorization
  • Original shipping costs are non-refundable

4.2 Return Process

To initiate a return:

  1. Email us within 15 days of receiving your order with your order number, items to return, and reason
  2. Wait for our approval and return instructions (within 2 business days)
  3. Pack items securely with all original packaging
  4. Ship to: Ocean Outfit Shop Returns, 29 East Avenue, Colchester, US 05446

4.3 Refunds

Once we receive and inspect your return:

  • Processing takes 3-5 business days
  • Refunds will be issued to your original payment method
  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

4.4 Exchanges

For size/color exchanges:

  • Follow the standard return process
  • Include a note specifying your desired replacement
  • You’ll be responsible for any price differences

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange a replacement or refund, including return shipping costs

6. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

7. Limitation of Liability

Ocean Outfit Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Ocean Outfit Shop
29 East Avenue
Colchester, US 05446
Email: [email protected]

Ocean-Friendly Reminder: Before returning an item, consider giving it a second life through donation or repurposing – just like we give our oceans a second chance through conservation efforts.